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Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions

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Product Information

  • Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to: Reduce service costs by 30 to 60 percent Improve service delivery time by 50 percent Expand capacity by 20 percent without adding staff

Attributes

Part Number
9780071418218
Authors
George, Michael
Edition
1
Genre
BUSINESS & ECONOMICS
Label
McGraw-Hill Education
Content Languages
[object Object], [object Object], [object Object]
Number Of Items
1
Number Of Pages
400
Publication Date
2003-07-15
Publisher
McGraw-Hill Education
Studio
McGraw-Hill Education
Lang
en-US

Product Identifiers

AIDAlgopix unique identifier
AIDISUEY5001
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Shipping Dimensions

Width
6.34 in.
Length
9.29 in.
Height
0.98 in.
Weight
22.24 oz.

Product Dimensions

Width
1.1 in.
Length
6.4 in.
Height
9.2 in.
Weight
22.72 oz.
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